Expert support, every step of the way
At Exizent, we believe that exceptional software is only part of the equation. Our dedicated, UK-based Customer Success team is here to ensure that you get the most out of our platform, helping you achieve your goals and drive your success.
Personalised Support
Tailored onboarding and ongoing support, designed to meet your specific needs.
Expert Guidance
With deep knowledge of Exizent’s features and functionality, we provide valuable insights and practical advice to optimise your use of our software.
Proactive Engagement
We don’t just wait for issues to arise – we regularly check in to ensure you’re getting the most from Exizent.
Training and Resources
Access the latest training webinars and guides from our dedicated knowledge base plus, hands-on training to keep your team on top of new features.
Jackie Dibley, Debson and Co.
“I have made use of the live support several times whilst in the software, whenever I have come across a problem and that has proved invaluable.”
Lauren Renwick, Bannerman Burke Law
“It’s great to know that I’ve got the support there from Exizent and I really like the sort of family culture that the team have as well – it makes it very welcoming and ‘no question is too silly’ attitude!”
Real customer success with Exizent
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Macnabs Solicitors
How Exizent helped a medium-sized Scottish law firm cope with a heavy executry workload.
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Bannerman Burke Law
How Exizent empowered a small high-street firm to deliver a more competitive client service.
Meet the team
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Laura McFarlane | Head of Customer Success & Product Owner
Proven experience building and providing exceptional customer service from onboarding through to ongoing customer support.
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Paige Donnithorne | Implementations and Customer Success Manager
Extensive experience in customer service operations within legal software, leading a team to deliver exceptional client support.
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Linda Brown | Lead Customer Success Analyst
Over 25 years of customer service experience, specialising in analytics and complaints, delivering tailored and compassionate support.
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Rebekah Lum Wai | Customer Success Consultant
Over a decade of customer service experience, including five years in Customer Success, ensuring engagement and satisfaction.
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Alison East | Customer Onboarding and Adoption Specialist
Over 20 years of international customer service experience, focusing on process improvement, relationship building, and enhancing experiences.
Your onboarding journey
“I’m very lucky in that my Account Manager Alison is very good. If I phone up with a question about the system – either I’ve made a mistake, or I don’t know how to use something – she gets back to me straight away. So far, the support I’ve received has been excellent!”
Solicitor, Frank Brazell & Partners
"I am really pleased with my experience with Exizent. I've found them to be responsive to requests for assistance, open to suggestions for improvements and excellent communicators! Rebekah, my Customer Success representative, is great at scheduling regular one-to-one calls and provides detailed updates on what has "gone live" recently."
Sole Practitioner, S T Law
How Exizent makes a real difference
"Exizent's interface is intuitive and very easy to navigate. Plus with a dedicated customer success team on hand, for any issues we may have, it's been a dream to use!"
Partner, Vine Orchards Solicitors LLP
"Exizent is a fantastic product and the company’s customer service is truly exceptional. I’m very happy with my experience."
Associate, BTO
"Using the Exizent platform has helped me tremendously with my Executry work. I love having all my cases in one place, and find it very intuitive and user friendly. I also find the helpdesk support fantastic when I do encounter a problem, or have a question."
Executry Assistant, Paris Steele
“All the staff at Exizent are so helpful and go above and beyond to help and offer their support. Everyone is really engaging, and I’ve had regular catchups with Customer Success to check on how I’m getting on and to make sure I’m understanding everything on the platform, which has been really useful!”
Solicitor, Bannerman Burke Law